Published: Dec 09, 2021 By: Subspace Team TL;DR Contact centers are increasingly essential to a business’ success, but what entails a great customer experience? Zendesk’s live chat setup has a lot to teach about this. Read more and find out what makes Zendesk’s contact center so enjoyable for its users…

Published: Dec 08, 2021 By: Subspace Team TL;DR WebRTC’s affordances create unique benefits and functionality for the metaverse, including security and better video quality. Read more about the use cases WebRTC is driving for the metaverse here. …

Published Dec 06, 2021 By: Subspace Team In hindsight, The COVID-19 pandemic struck countless industries and daily activities like an extinction-level asteroid. The $94 billion fitness industry took a $20 billion hit, and 17% of U.S. fitness clubs closed permanently. In K-12 education, McKinsey paints a grim picture of “unfinished…

Published: Dec 02, 2021 By: Subspace Team The history of long-distance communication dates back to when ancient civilizations first used horns, drum beats, and smoke signals to send messages. Over the centuries, finding better ways of communicating has driven human innovation. This led to the creation of the first acoustic…

By: Subspace Team The stereotypical online gamer is a couch potato slamming Red Bull and only occasionally getting up to refill their snack supply. Of course, like most stereotypes, this one doesn’t apply to everyone. And in 2006, Nintendo changed gaming by introducing the Wii. …

Published: Nov 12, 2021 By: Subspace Team As the COVID pandemic wanes and people start regularly congregating again, Starbucks is doubling down on their “third place” concept and using AI technology to push the idea further. The Third Place In his book The Great Good Place, urban sociologist Ray Oldenburg first used the…

Published: Nov 10, 2021 Author: William King I’m going to be hosting a Reddit AMA session next week on the topic of the internet. Here are the details: November 18th, 2021 **Start: 8:00am **End: 4:00pm Topic: The internet My expertise and experience are primarily in distributed systems and network/routing technologies of all types, such as (but not limited to): BGP, eBPF. XDP routing TCP/UDP transport and security

Published: Nov 11, 2021 By: Subspace Team Packet loss, latency, jitter — if your players are noticing poor quality experience, they are likely experiencing one or more of these. Latency is related to speed, but what is packet loss, and how is it affecting the quality of experience (QoE) for…

“Shipping first-time code is like going into debt. A little debt speeds development so long as it is paid back promptly with refactoring. The danger occurs when the debt is not repaid. …